Terms and Conditions

Last updated: 6 June 2026
By making a booking with Bridgefoot Farm Boarding Kennels (“we”, “us”, “our”), you (“the owner”) agree to the following Terms & Conditions.
1. Bookings, Payments & Cancellations
1.1 A non‑refundable deposit is required to secure all bookings.
Unless otherwise agreed in writing, the deposit is [insert your % here, e.g. 25% or 50%] of the total booking cost.
1.2 Your booking is not confirmed until the deposit has been received and we have sent written confirmation (email or message).
1.3 The remaining balance is due either before or upon arrival. If the balance is not paid by the due date, we reserve the right to cancel the booking and retain the deposit.
1.4 Cancellations made more than 14 days before the arrival date:

The deposit is non‑refundable.
Any additional payments made may be refunded at our discretion.

1.5 Cancellations made within 7 days of the arrival date:

We reserve the right to charge up to 100% of the total booking value, as it is unlikely we will be able to re‑fill the space at short notice.

1.6 No‑shows or same‑day cancellations will be charged at 100% of the total booking value.
1.7 Early collection: If you collect your dog before the end of the booked period, no refund is due for unused nights unless agreed in writing.
2. Vaccinations & Health Requirements
2.1 All dogs must be fully vaccinated to board overnight or attend day care with us. We cannot accept any dog without proof of the following vaccinations:

Canine Parvovirus
Canine Distemper
Canine Hepatitis
Kennel Cough
Leptospirosis

2.2 All vaccines must have been administered by a qualified vet within the last 12 months before the start of the stay.
2.3 We cannot accept any newly vaccinated dogs until 14 days (2 weeks) after their vaccination date.
2.4 You must provide an up‑to‑date vaccination card at check‑in. If you do not have a physical card, we reserve the right to contact your vet directly to confirm vaccination status.
2.5 Dogs must be in good general health on arrival. Any existing medical conditions, allergies, or special needs must be disclosed at the time of booking.
2.6 We reserve the right to refuse entry to any dog that appears unwell, has a contagious condition, or does not meet our vaccination requirements. In such cases, any payments already made may be treated in line with our cancellation policy.
3. Flea, Worm & Parasite Control
3.1 All dogs must be up to date with flea, tick, and worm treatments before arrival.
3.2 If we discover a dog has fleas, ticks, or worms during their stay, we may treat the dog at our discretion and charge the owner for any treatment and additional cleaning required.
4. Behaviour, Aggression & Safety
4.1 For the safety of all dogs and staff, we reserve the right to refuse boarding or day care to any dog that:

Shows signs of extreme aggression
Displays unmanageable or dangerous behaviour
Poses a risk to other dogs or people

4.2 If a dog becomes aggressive or unmanageable during their stay, we may:

Separate them from other dogs
Adjust their exercise or enrichment routine
Request that the owner or emergency contact collects the dog immediately

4.3 No refund will be given if a dog is asked to leave due to aggression or unsafe behaviour.
5. Veterinary Care & Emergencies
5.1 In the event of illness or injury, we will always act in the best interests of your dog.
5.2 You authorise us to seek veterinary treatment for your dog if we believe it is necessary, including in emergencies where we cannot reach you or your emergency contact.
5.3 Wherever possible, we will use your own registered vet. If this is not practical (e.g. out of hours or distance), we may use an alternative local veterinary practice.
5.4 All veterinary fees, medications, tests, and any transport costs are the full responsibility of the owner and must be reimbursed to us immediately on presentation of the invoice.
5.5 You must provide at least one emergency contact who is authorised to make decisions on your behalf if you are unreachable.
6. Medication & Special Care
6.1 If your dog requires medication, you must:

Provide clear written instructions
Supply medication in its original packaging with the vet’s label

6.2 We will take all reasonable care to administer medication as instructed, but we cannot guarantee outcomes and are not liable for any adverse reactions, provided we have followed your instructions.
7. Personal Belongings
7.1 Owners may bring familiar items such as beds, blankets, toys, or leads to help their dog feel at home.
7.2 All personal belongings are left entirely at the owner’s risk. While we will take reasonable care, we are not liable for any loss, damage, or destruction of items, including chewing, soiling, or washing damage.
7.3 Please clearly label all items with your dog’s name.
8. Boarding, Day Care & Enrichment
8.1 Dogs will be housed in our kennels and exercised in our secure areas and fields as part of our normal routine.
8.2 We will follow the feeding and exercise instructions you provide as closely as possible, but minor variations may occur depending on the dog’s welfare and our professional judgement.
8.3 Group or shared exercise may be offered only where suitable and safe. We reserve the right to decide whether a dog is exercised alone or with others.
9. Abandonment & Failure to Collect
9.1 Dogs must be collected on the agreed departure date and time.
9.2 If you fail to collect your dog and we receive no contact from you or your emergency contact, we will make all reasonable efforts to reach you.
9.3 If, after 7 days from the agreed departure date, no contact has been made and no alternative arrangements agreed in writing, we reserve the right to:

Rehome your dog, or
Hand your dog over to a recognised rescue centre

9.4 In such circumstances, you remain liable for all outstanding boarding fees, any additional costs incurred, and no compensation will be payable.
10. Liability
10.1 While every reasonable precaution is taken to ensure the safety, health, and comfort of all dogs, they are boarded and attend day care at the owner’s risk.
10.2 We are not liable for any injury, illness, loss, or death of a dog, except where caused by our proven negligence.
10.3 We are not responsible for any indirect or consequential loss suffered by the owner.
11. Data & Communication
11.1 By making a booking, you consent to us storing your contact details and your dog’s information for the purposes of managing bookings, providing care, and contacting you about your dog.
11.2 We may contact you by phone, email, or message regarding your booking, your dog’s stay, or future services.
12. Acceptance of Terms
By making a booking, paying a deposit, or leaving your dog in our care, you confirm that:

You are the legal owner or authorised guardian of the dog.
You have read, understood, and agree to these Terms & Conditions.
All information you have provided about your dog is accurate and complete.